Delivery Timeframe:
At Kaccha Limbu, we strive to provide efficient delivery services across India. All orders are typically delivered within 5-7 business days from the date of purchase.
Shipping Charges:
- Free Shipping: We offer free shipping across India on all orders.
- Express Shipping Fees: Express shipping is available at a flat fee of ₹100 per order.
Order Tracking:
- Once your order is shipped, you will receive a tracking ID via email or SMS.
- You can track your shipment in real-time using the provided tracking link.
Possible Delays:
While we aim for prompt delivery, delays may occur due to:
- Unforeseen circumstances (e.g., natural disasters, strikes).
- Remote delivery locations.
- Public holidays or festive seasons.
If delays occur, we will keep you informed via email or SMS.
Incorrect Address or Non-Delivery:
- Ensure your shipping address is accurate to avoid delivery issues.
- In case of incorrect addresses or failed deliveries due to customer negligence, additional shipping charges may apply for re-dispatch.
Damaged or Lost Packages:
- If your package is damaged or lost in transit, please contact us within 48 hours of the scheduled delivery.
- We will investigate and ensure a prompt resolution. Please make sure to include an unboxing video if possible to assist with the process.
Returns Due to Failed Delivery:
If an order is returned to us due to non-delivery (e.g., the recipient is unavailable), we will contact you to arrange redelivery. Additional shipping charges may apply.
Customer Support:
If you have any concerns or need assistance with your shipment, feel free to reach out to our support team at: kacchalimbucare@gmail.com